Terms & Conditions

Welcome to Denim Spirits! By accessing our website and placing an order, you agree to comply with the following Terms & Conditions. These terms apply to all visitors, users, and others who access the site, and they are designed to ensure a fair and enjoyable experience for everyone.

Order Confirmation: To ensure accuracy and customer satisfaction, we confirm every order with customers before shipping. This process allows us to address any questions you may have and to clarify details regarding your order.

Shipping Policy:

    • Delivery Time: We ship orders across Pakistan. Deliveries within Karachi typically arrive in 1-2 business days, while shipments to other cities usually take 3-4 business days. We partner with trusted courier services, including TCS, Leopard Courier, and Rocket Courier Service, providing a unique tracking number for each order.
    • Shipping Charges: Standard shipping rates apply and will be calculated at checkout based on your location and order size.

Returns and Exchanges:

    • Eligibility: Our 5-day return and exchange policy ensures that you can shop with confidence. Items must be unwashed, undamaged, and returned with all original tags attached. We conduct rigorous quality checks before shipping to guarantee that every product meets our high standards.
    • Process: To initiate a return or exchange, please contact our customer support team within 5 days of receiving your order. Customers are responsible for all courier charges associated with returns and exchanges, and we recommend using a trackable shipping service to ensure your return is delivered safely.

Payment Methods: We accept a variety of payment methods to make your shopping experience convenient:

    • Credit Cards
    • Jazzcash
    • EasyPaisa
    • Cash on Delivery Choose the method that best suits your preferences at checkout.

Customer Support: Our dedicated support team is here to assist you. For inquiries, feedback, or concerns, please reach out to us at support@denimspirits.com. Our operating hours are Monday to Saturday from 9 AM to 6 PM. We strive to respond to all queries promptly.

Modifications to Terms: Denim Spirits reserves the right to modify these Terms & Conditions at any time. Any changes will be posted on this page, and your continued use of the site signifies your acceptance of these modifications.

Limitation of Liability: In no event shall Denim Spirits or its affiliates be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or products.

Governing Law: These Terms & Conditions are governed by the laws of Pakistan. Any disputes arising from these terms will be resolved in accordance with applicable local laws.